Returns Policies & Info

Big Kahuna Hut Hire
Hires are paid in full to secure date. If cancelled there is a 10% deposit charge or £150 minimum charge whichever is greater.


Cinders BBQ Returns Policy - If goods supplied correctly are to be returned, it must be within 5 working days and at your cost. Goods must be unused, without damage and still in original packaging. A restocking fee of 20% will be charged.

Fir Tree Returns Policy - If unit is unused and undamaged there is a restocking fee of £50. Warranty is 1 year return to base, parts and labour.

Teal Handwash - They provide a two year guarantee (return to factory) in respect of our handwash systems. You must pay the cost of return. We will pay the carriage for the goods to be returned to you in the event that they are genuinely faulty and have not been damaged through misuse.